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Privacy policy

Privacy Policy

Effective Date: July 9, 2026

Welcome to Mellooa ("we", "us", or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit www.mellooa.com, place an order, contact us, or otherwise use our services.

1. Information We Collect

We collect information that helps us operate our store, fulfill orders, provide customer support, and improve our services. Depending on how you interact with us, this may include:

  • Contact and order information, such as your name, email address, phone number, billing address, shipping address, order details, and customer support messages.
  • Payment-related information, processed securely by third-party payment providers. We do not store full payment card numbers or sensitive payment credentials.
  • Device and usage information, such as IP address, browser type, device type, operating system, pages viewed, referring URLs, and interactions with our website.
  • Marketing and preference information, such as email subscription status, communication preferences, and engagement with marketing messages.

2. How We Use Your Information

We use personal information for the following purposes:

  • To process orders, payments, shipping, returns, refunds, and customer support requests
  • To communicate with you about your order, account, inquiries, or service updates
  • To operate, maintain, secure, and improve our website and services
  • To personalize product recommendations, content, and customer experience where permitted
  • To send marketing emails or promotional messages where permitted by law and your preferences
  • To detect, prevent, and address fraud, security issues, or technical problems
  • To comply with legal, tax, regulatory, accounting, platform, or security requirements

3. Cookies and Tracking Technologies

We use cookies and similar technologies to support essential website functionality, remember preferences, analyze site performance, measure marketing effectiveness, and understand how visitors use our website.

You can control or disable cookies through your browser settings. Some features of our website may not work properly if cookies are disabled.

4. Sharing Personal Information

We do not sell your personal information for money. We may share personal information where necessary to operate our store and provide services, including with:

  • Service providers, such as Shopify, payment processors, shipping and logistics partners, email platforms, analytics providers, advertising platforms, fraud prevention tools, and customer support tools.
  • Legal and compliance parties, where disclosure is required by law, regulation, legal process, or a valid government request.
  • Business protection parties, where necessary to enforce our policies, protect rights and property, prevent fraud, or maintain service security.

These parties are expected to handle personal information only for authorized purposes and with appropriate safeguards.

5. Shopify and Third-Party Services

Our store is powered by Shopify. Shopify processes personal information to help us provide ecommerce services, including checkout, payment, hosting, analytics, fraud prevention, and store operations. You can learn more about Shopify's privacy practices at https://www.shopify.com/legal/privacy.

Our website may also contain links to third-party websites or services. We are not responsible for the privacy practices of third parties that we do not control.

6. International Transfers

Your personal information may be processed, stored, or transferred outside your country of residence, including in countries where our service providers operate. We take reasonable steps to protect personal information when it is transferred internationally.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, legal compliance, tax records, accounting, dispute resolution, and legitimate business operations.

8. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information. However, no online system can be guaranteed to be completely secure, and we cannot promise absolute security.

9. Your Rights and Choices

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information. You may also have the right to opt out of certain types of data sharing or marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.

To make a privacy request, contact us at support@mellooa.com.

10. Children's Privacy

Our services are intended for adults and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated effective date. Your continued use of our website after updates are posted means you accept the revised policy.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle personal information, please contact us at:

Email: support@mellooa.com
Brand: Mellooa
Business & Operations Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

This address is used for business and operations reference only. It is not a return destination. Please contact us first for approved return instructions.